Quote Originally Posted by Terpe View Post
What a terrible experience. It's so stressful and upsetting when the Customer Service folks just ignore your request for help.

Please do not give up in your effort to have your money returned. Once returned and in your hands I would press for compensation.
What a dreadful experience.
Lots of problems can arise with remittance business, but it's how it gets resolved that really counts.

It's not just about being cheap.
A good remittance company will provide great support, reasonable charges and a good RoE
There are plenty out there who do just that and used by our members here.

Good luck and don't give up on getting your money back. Keep demanding.
Hi Terpe, I already did that many times, but you cannot really talk to a proper customer service, the one who answers the phone will just get your name, email and phone number and promise that the specialist will call me back, but they didnt. I have been dealing with them for 2 weeks but no response. I request for a refund via email and phone but hasnt got any confirmation yet about my request, emailed them thrice. I already sent a written complaint addressed to the managing director called marek wawro ( Polish I think ) and spent £6 to post it as registered, I hope I get something from this.