they are registered with the FCA, might be worth telling them your going to complain to the FCA and FOS http://www.financial-ombudsman.org.uk/
https://azimo.com/en/our-partners
Azimo works with some of the largest payment companies in the world, and we are regulated by the FCA, to ensure your money reaches its destination safely.
Financial Conduct Authority (FCA)
Azimo Ltd. is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN 900220) for the issuing of electronic money.
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