You'll get an automated response saying they'll respond in 15 days.Originally Posted by SimonH
DWP and HMRC communicating via EmailRepost that in Fred's joke section
After around 20 days the response will tell you that they cannot accept such detail by e-mail and you must phone or write.
My initial letter was registered and took 20 days to reach them. I tracked it and had a scan of the receiving signature. At first they denied receiving it until I provided evidence. I also reminded them that their procedures for 'track & trace' letters required them to add my letter with tracking number onto their system.
They wrote back (25 days later) asking for further information or to telephone them.
Hard to believe
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