The other letter that arrived was from the head of complaints manager, re my complaint last Christmas But he gave me his direct phone number, and can you believe a direct e-mail address and I received a reply in a few hoursIt turns out these life forms say you have eight weeks to return them, when in fact it is 16 weeks due to many complaints about postal delays. So payment will be made as usual. If I had known this I could have saved 1,600 pesos and sent by normal airmail.