Being in transport we get our daily phone calls from people who claim they have been cut up by our drivers, and we do listen , some wants to just moan and hang up, some wants a full investigation , and others want the driver hung drawn and quartered ,
We have to be diplomatic but as there is always two sides to a story, i will say once we interview the driver i shall get back to them, well some call you names then and others are quite happy to just listen,
I have a new way now of talking to these people now,
All our vehicles are fitting with forward and reversing recording cameras and once we have seen the recording we shall get back in touch with you, that sometimes works ,