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Thread: HM Passport Office: How to Complain

  1. #61
    Admin's Assistant ^_^ raynaputi's Avatar
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    I just can't understand why someone would need to present a CENOMAR (which stands for Certificate of No Marriage) if the parents were married at the time of the child's conception??? Don't they understand what cenomar is for??? It is only needed or presented as a proof that someone IS single and not married. For a married person, obviously the marriage cert is the only proof!
    -=rayna.keith=-
    ...When you realize you want to spend the rest of your life with somebody, you want the rest of your life to start as soon as possible...



  2. #62
    Moderator Steve.r's Avatar
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    Rayna, it is surely NOT necessary. None of the forms state it is necessary. I am only covering every base, you know what they are like here. Novie's case messed up for sure, someone's head needs to roll for that. But I am just catering for stupidity and a jobsworth.
    If you want your dreams to come true ...... first you have to wake up


  3. #63
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by raynaputi View Post
    I just can't understand why someone would need to present a CENOMAR (which stands for Certificate of No Marriage) if the parents were married at the time of the child's conception??? Don't they understand what cenomar is for??? It is only needed or presented as a proof that someone IS single and not married. For a married person, obviously the marriage cert is the only proof!
    i have explained that to them many times especially to the examiner but she insisted that it is needed. i even rang the phil embassy to see if they can vouch for my word but the philippine embassy cant do them sort of things.

    i even told the examineer that the CENOMAR word stands for itself, it is for single people she then said we have to know your previous marriage because philippines dont do divorce. i said what is it got to do with my sons application?

    it is actually like u are talking to the wall with them. its beyond me!


  4. #64
    Respected Member melovesengland's Avatar
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    i have a friend she has a baby girl with his fiancee now but she was previously married to a filipino. the daddy applied in the embassy in manila i think and the baby now has passport. my friend said they asked for cenomar and we supplied documents that proves that the annulment is going on. but hey ho baby was born in the philippines straightt away passport given and then ethan was born here they delayed it as much as they can because of a silly stupid idea of the examineer that a cenomar is needed,


  5. #65
    Respected Member melovesengland's Avatar
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    GOOD NEWS!

    I have just received ethans passport this morning! I couldnt believe it!

    But that doesnt mean I am finish with them. I will be contacting my MP again for a final complaint about the delayed we have experience.

    Happy days and thank u all! X


  6. #66
    Moderator Steve.r's Avatar
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    Great news Novie, I am pleased for you all.

    Next step, make a formal complaint again and follow up with your MP. The least they can do is refund your fee for stress caused and the worry of not making your travel.
    If you want your dreams to come true ...... first you have to wake up


  7. #67
    Respected Member SimonH's Avatar
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    Good news


  8. #68
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by Steve.r View Post
    Great news Novie, I am pleased for you all.

    Next step, make a formal complaint again and follow up with your MP. The least they can do is refund your fee for stress caused and the worry of not making your travel.
    I will do steve and thank you. Our MP is still on holiday so I will try ang ring again next week. I can sleep tight at night now.


  9. #69
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by SimonH View Post
    Good news
    It is simon! Im over the moon now. I can finally pack my bags and get ready to go and visit my family.


  10. #70
    Respected Member Michael Parnham's Avatar
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    Congratulations, at long last Novie


  11. #71
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by Michael Parnham View Post
    Congratulations, at long last Novie
    Thanks michael and for the rep as well last week. X


  12. #72
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    Quote Originally Posted by melovesengland View Post
    GOOD NEWS!

    I have just received ethans passport this morning! I couldnt believe it!

    But that doesnt mean I am finish with them. I will be contacting my MP again for a final complaint about the delayed we have experience.

    Happy days and thank u all! X
    Such wonderful news, at last Novie.

    I'm so happy for you. I was starting to think it would never unravel.

    I agree with others, please do make an official complaint and seek out the reasons for the huge delay and also why demands were made for a CENOMAR which is a Filipino only document.

    Happy days here again.

    Well done


  13. #73
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    Congrats on your good news !

    Happy days again.

    I checked online 'tracking' progress on our baby boy's application today. It came back, 'declaration received and being processed'. So at least that's a start, knowing that they've got the stuff I sent.


  14. #74
    Moderator Steve.r's Avatar
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    Quote Originally Posted by grahamw48 View Post
    Congrats on your good news !

    Happy days again.

    I checked online 'tracking' progress on our baby boy's application today. It came back, 'declaration received and being processed'. So at least that's a start, knowing that they've got the stuff I sent.
    That's good news Graham.

    Today my wife took our pack of papers to LBC in Cabanatuan to send off. The woman at LBC wouldn't send it because there was no name as the recipient and no phone number. I told my wife how can the woman be so daft. I said it is going to a government department. Then I said, ok, tell the woman that it is addressed to Her Majesty the Queen at her passport office, is that ok for her? As for the phone number, of course there is no number shown on any part of the form, so I just plucked a general HMPO number off the Gov.uk website.

    Beggars belief sometimes
    If you want your dreams to come true ...... first you have to wake up


  15. #75
    Admin's Assistant ^_^ raynaputi's Avatar
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    Quote Originally Posted by Steve.r View Post
    That's good news Graham.

    Today my wife took our pack of papers to LBC in Cabanatuan to send off. The woman at LBC wouldn't send it because there was no name as the recipient and no phone number. I told my wife how can the woman be so daft. I said it is going to a government department. Then I said, ok, tell the woman that it is addressed to Her Majesty the Queen at her passport office, is that ok for her? As for the phone number, of course there is no number shown on any part of the form, so I just plucked a general HMPO number off the Gov.uk website.

    Beggars belief sometimes
    Most just follow what was written on the papers as a standard and don't use common sense at all.
    -=rayna.keith=-
    ...When you realize you want to spend the rest of your life with somebody, you want the rest of your life to start as soon as possible...



  16. #76
    Moderator Steve.r's Avatar
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    No common sense at all some people.
    If you want your dreams to come true ...... first you have to wake up


  17. #77
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    Fingers crossed now everybody. This could take a looong time.


  18. #78
    Respected Member Michael Parnham's Avatar
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    Someone I know has had the same experience as Novie but told me it's normal procedure if the wife is on FLR, proof of the Cenomar they took (previous to their wedding in Philippines) was required and it was spot on 16 weeks via Liverpool/Bangkok. They also booked a flight and no refund!


  19. #79
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    I put the CRS5 (NSO no record of marriage) document in with the application for my son's passport, as that is now what is required for 'overseas' applications.


  20. #80
    Moderator Arthur Little's Avatar
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    Quote Originally Posted by melovesengland View Post
    GOOD NEWS!

    I have just received ethans passport this morning! I couldnt believe it!
    GREAT news ... CONGRATULATIONS!


  21. #81
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by Michael Parnham View Post
    Someone I know has had the same experience as Novie but told me it's normal procedure if the wife is on FLR, proof of the Cenomar they took (previous to their wedding in Philippines) was required and it was spot on 16 weeks via Liverpool/Bangkok. They also booked a flight and no refund!
    Thats the thing michael, i am not on FLR in fact the by time we applied for ethans passport im already a naturalised british citizen.


  22. #82
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by grahamw48 View Post
    Congrats on your good news !

    Happy days again.

    I checked online 'tracking' progress on our baby boy's application today. It came back, 'declaration received and being processed'. So at least that's a start, knowing that they've got the stuff I sent.
    Thank you graham. Hope yours will get sorted very soon.


  23. #83
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by Arthur Little View Post
    GREAT news ... CONGRATULATIONS!
    Thank you sir! Cant wait to see my family now and let them meet my son. X


  24. #84
    Respected Member Michael Parnham's Avatar
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    Quote Originally Posted by melovesengland View Post
    Thats the thing michael, i am not on FLR in fact the by time we applied for ethans passport im already a naturalised british citizen.
    I thought you were British, how odd that you were dealt with as though you were on FLR, very strange. Any way everything is now coming together for you, get booked and enjoy your trip


  25. #85
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by Michael Parnham View Post
    I thought you were British, how odd that you were dealt with as though you were on FLR, very strange. Any way everything is now coming together for you, get booked and enjoy your trip
    i did wait well we did wait until i get the citizenship to apply for ethans passport thinking that for the fact of both parents british citizens the application will go smoothly but obviously it didnt. anyway, i aint finish with them yet but i can put my mind to rest now and get things ready for me and ethans visit to the philippines


  26. #86
    Respected Member Michael Parnham's Avatar
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    Quote Originally Posted by melovesengland View Post
    i did wait well we did wait until i get the citizenship to apply for ethans passport thinking that for the fact of both parents british citizens the application will go smoothly but obviously it didnt. anyway, i aint finish with them yet but i can put my mind to rest now and get things ready for me and ethans visit to the Philippines.


  27. #87
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    Great news Novie

    Well done


  28. #88
    Moderator fred's Avatar
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    Congrats Novie...I didn't participate in this thread that much as it just brought back the stress that I had earlier this year dealing with those ...kin eedyots!!
    I ....... hate these jobsworth useless pillocks to be honest and I absolutely dread having to deal with the robotic ..... to be honest these days..
    Anyway..Glad its all sorted for you....What a relief!!


  29. #89
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by Terpe View Post
    Great news Novie

    Well done
    Thank you Sir Peter! Good news indeed! Suncream all sortes. Im ready! Yahoooooo!


  30. #90
    Respected Member melovesengland's Avatar
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    Quote Originally Posted by fred View Post
    Congrats Novie...I didn't participate in this thread that much as it just brought back the stress that I had earlier this year dealing with those ...kin eedyots!!
    I ....... hate these jobsworth useless pillocks to be honest and I absolutely dread having to deal with the robotic ..... to be honest these days..
    Anyway..Glad its all sorted for you....What a relief!!
    Its alright fred and thank you. They are just absolute nuisance, the stress i believe you have experienced is as bad as what we just had. They need sorting out big time.

    I cant wait to see my family now. Its been 4 long years since I left. Im going to make the mosy of it.


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