HM Passport Office: How to Complain

[grahamw48]

It IS confusing Novie.

The whole damned website is confusing (and I'm an ex-civil servant, and reasonably intelligent).

Overseas applications are taking up to a year or more, incidentally. Every Phils document is checked and re-checked for authenticity... shuffled back and forth between Liverpool and Manila (or wherever... but overseas).

I don't understand all this interest they've taken in you, as the child was born in the UK , with a British dad ?

Certainly when I/we applied for my first son's passport (also born in UK to Filipina mother)... it was a normal standard application, I'm pretty sure, though it's 20 + years ago now.

[marksroomspain]

Certainly when I/we applied for my first son's passport (also born in UK to Filipina mother)... it was a normal standard application, I'm pretty sure, though it's 20 + years ago now.

I can add to that we applied our sons passport 3 years ago same situation filipina mother, british father, Jacob born in UK.

No problem whatsoever straight froward application processed within 3 weeks...

[melovesengland]

I can add to that we applied our sons passport 3 years ago same situation filipina mother, british father, Jacob born in UK.

No problem whatsoever straight froward application processed within 3 weeks...

yeah, similar with my other friends after few weeks passport released didnt need any cenomar at all.

i guess im the unlucky one.

[marksroomspain]

yeah, similar with my other friends after few weeks passport released didnt need any cenomar at all.

i guess im the unlucky one.

You deserve an apology at least Novie not to mention some sort of compensation and for the bloody jobsworth who seriously needs to be retrained or better dismissed...

[melovesengland]

You deserve an apology at least Novie not to mention some sort of compensation and for the bloody jobsworth who seriously needs to be retrained or better dismissed...

i know but even complaints procedure they have posted on their website I have done but no response. i just want my sons passport so i can finally pack things up. so stressful.