You need to hang in there Steve and see it through, they might even knock some off the bill.
You need to hang in there Steve and see it through, they might even knock some off the bill.
If you want your dreams to come true ...... first you have to wake up
Just tried again Steve, and straight away i am connected to India, now if i want to cancel its straight to Ireland , god knows what button i press for complaints ,
Funny thing is the bank has claimed the cash back from the direct debit, ??????
What i did get from EE this morning was that it is not down to them to send out a text or email to the customer telling them they have gone over there set amount no matter how much it goes over by, they dont put a cap on the bill unless you call to asked them too,
Interesting stuff
Whats interesting about this Michael ????Originally Posted by Michael Parnham
Interesting stuff
Well my lovely daughter has come around and she has shown me a page that i can fill in and send a complaint to EE.
Well i have sorry we have filled it in and it says the complaints team will get back to me within 72 hours, i am not expecting anything drastic to happen, but stranger things have happened,
Plus once this has all finished i am off to virgin £8 for 1000 minutes and 1gb of date and they do inform you if you past 80% of data by text
Contract or pay as you go?
If you want your dreams to come true ...... first you have to wake up
Just a sim only and a monthly contract Steve
Look here steve, ID on 3 network £10 One month only for 500 minutes, 5000 texts and 4gb data.
https://www.carphonewarehouse.com/sim-only.html
If you want your dreams to come true ...... first you have to wake up
Steve hope u get it sorted mate,
Been with Virgin 15 years never had a problem, customer service answered within around 15 mins max normally a lot less than that and as far as I know UK based.
Also always a text to let me know if I'm getting near data limit then if I go over just £2 a day unlimited.
Thats what I call service sod the rest my wife has had so many problems with Vodafone getting changed October when contract ends.
Steve I have Virgin its just a 30 day rolling contract can cancel anytime...
The whole story, I'm waiting in anticipation to see if the money is refunded
I'm pay as you go, can't work out what a contract is all about, for instance 1000 minutes for x amount of pounds how can anyone talk on a phone for a 1000 minutes in one month? it would last me two years, what does one get with a contract and how much do contracts cost per month? just interested
Well it seems we all have something to wait for in anticipation, let's hope the outcome will be what we are wanting if not then move onThe whole story, I'm waiting in anticipation to see if the money is refunded
Asked your supplier they should tell you the differenceI'm pay as you go, can't work out what a contract is all about, for instance 1000 minutes for x amount of pounds how can anyone talk on a phone for a 1000 minutes in one month? it would last me two years, what does one get with a contract and how much do contracts cost per month? just interested
My phone is with virgin too, and like you never had a problemSteve I have Virgin its just a 30 day rolling contract can cancel anytime...
Cheers Steve, once this is over I shall be in a better place to look,
Ask your wifehow can anyone talk on a phone for a 1000 minutes in one month?
If you want your dreams to come true ...... first you have to wake up
Well it had to happen, after all the crap over these last few days, Emma's magic words tonight , DO YOU THINK I HAVE LOST A FEW POUNDS ,
Yes 621 pounds
Awww Steve how sweet hope you complimented her...Well it had to happen, after all the crap over these last few days, Emma's magic words tonight , DO YOU THINK I HAVE LOST A FEW POUNDS ,
Yes 621 pounds
Well folks, after sending the email to them last night i thought i may have to wait the full 72 hours, but this dinner time today i got a text from them saying someone will call within the next few minutes and right on queue my phone rang.
Debbie from Sunderland pet .
She started by saying she has looked into this and we have used the said amount , but she will ask for another check of the amount what we may owe.
After a long chat of why and wheres and so on she said she will come back to me before the end of day with more answers.
Well she came back just after 4pm and said my account was over 3 years old and i should have been set a text to say i am approaching my limit and i should have only paid £1.99 per day charges too if i did go over.
The new total i owe them is from £621 to £69, but with all the stress and not receiving the said text from them she is going to try to have the charged dropped completely.
Fantastic news and i did thank her for all her help,
What data with that Mark?Steve I have Virgin its just a 30 day rolling contract can cancel anytime...
If you want your dreams to come true ...... first you have to wake up
Sounds like a cloud with a true silver lining Steve.Well folks, after sending the email to them last night i thought i may have to wait the full 72 hours, but this dinner time today i got a text from them saying someone will call within the next few minutes and right on queue my phone rang.
Debbie from Sunderland pet .
She started by saying she has looked into this and we have used the said amount , but she will ask for another check of the amount what we may owe.
After a long chat of why and wheres and so on she said she will come back to me before the end of day with more answers.
Well she came back just after 4pm and said my account was over 3 years old and i should have been set a text to say i am approaching my limit and i should have only paid £1.99 per day charges too if i did go over.
The new total i owe them is from £621 to £69, but with all the stress and not receiving the said text from them she is going to try to have the charged dropped completely.
Fantastic news and i did thank her for all her help,
I see a new lens in tea leaves
Well folks, after sending the email to them last night i thought i may have to wait the full 72 hours, but this dinner time today i got a text from them saying someone will call within the next few minutes and right on queue my phone rang.
Debbie from Sunderland pet .
She started by saying she has looked into this and we have used the said amount , but she will ask for another check of the amount what we may owe.
After a long chat of why and wheres and so on she said she will come back to me before the end of day with more answers.
Well she came back just after 4pm and said my account was over 3 years old and i should have been set a text to say i am approaching my limit and i should have only paid £1.99 per day charges too if i did go over.
The new total i owe them is from £621 to £69, but with all the stress and not receiving the said text from them she is going to try to have the charged dropped completely.
Fantastic news and i did thank her for all her help,
Good result Steve
On a side note, I'd check if the data is still being used as it sounds to me like it might be. You said it is £1.99 per day charges, so why is the bill still £69, surely it should be £12 (your monthly tariff) + £1.99 for the one day. Might be worth double checking, better safe than sorry
Amazing what you feel you could have brought, but do you everSounds like a cloud with a true silver lining Steve.
I see a new lens in tea leaves
Just waiting for them to come back to me Simon, I have come back down to earth so I am wanting answer's to why this happenedGood result Steve
On a side note, I'd check if the data is still being used as it sounds to me like it might be. You said it is £1.99 per day charges, so why is the bill still £69, surely it should be £12 (your monthly tariff) + £1.99 for the one day. Might be worth double checking, better safe than sorry
Well done
Simon, I think the £1.99 might be a daily charge if you go over your tariff.. Could be wrong though.
If you want your dreams to come true ...... first you have to wake up
I think you are right Steve, you think your accounts starts at the beginning of each month but they could start anytime, like i have said i will question that i think the charge should be dropped for the stress and those not following what should have happened in the first place too,
I just ordered a sim only online with Carphonewarehouse, 4Gb data, 500 minutes, 5000 texts for £10 rolling monthly contract. I will see how it goes, I cant see me talking forever or sending 5k texts lol.
If you want your dreams to come true ...... first you have to wake up
There are currently 3 users browsing this thread. (0 members and 3 guests)
Posting Permissions
Quote Reply
