So angry, so mad

[SimonH]

Well folks, after sending the email to them last night i thought i may have to wait the full 72 hours, but this dinner time today i got a text from them saying someone will call within the next few minutes and right on queue my phone rang.
Debbie from Sunderland pet .
She started by saying she has looked into this and we have used the said amount , but she will ask for another check of the amount what we may owe.
After a long chat of why and wheres and so on she said she will come back to me before the end of day with more answers.
Well she came back just after 4pm and said my account was over 3 years old and i should have been set a text to say i am approaching my limit and i should have only paid £1.99 per day charges too if i did go over.
The new total i owe them is from £621 to £69, but with all the stress and not receiving the said text from them she is going to try to have the charged dropped completely.
Fantastic news and i did thank her for all her help,

Good result Steve

On a side note, I'd check if the data is still being used as it sounds to me like it might be. You said it is £1.99 per day charges, so why is the bill still £69, surely it should be £12 (your monthly tariff) + £1.99 for the one day. Might be worth double checking, better safe than sorry

[stevewool]

Good result Steve

On a side note, I'd check if the data is still being used as it sounds to me like it might be. You said it is £1.99 per day charges, so why is the bill still £69, surely it should be £12 (your monthly tariff) + £1.99 for the one day. Might be worth double checking, better safe than sorry

Just waiting for them to come back to me Simon, I have come back down to earth so I am wanting answer's to why this happened