Quote Originally Posted by Harry T View Post
£406 Steve, I have written to Oman Air customer service, mentioning what Iv lost due entirely to there fault, and asking for a refund/compensation, they have acknowledged my email, i will keep you updated.

Dear Mr. Paul Tromans,

SUB: WY102/27NOV16 London-Muscat

This has reference to your claim regarding the delay of the above mentioned flight from London to Muscat and subsequent misconnection of your onward flight from Muscat to Manila. Thank you for contacting us with your concerns and giving us the opportunity to review the matter and revert to you.

Mr. Tromans, at the outset, we regret to learn of the inconveniences caused to you due to the delay of your flight from London. In order to review and settle your claim amicably, kindly provide us with the copy of the bills/invoices for the hotel in Manila, the booking for the flight from Manila to Cagayan de Oro (with the fare) and also the invoice of your holiday package, for our review.

Once again we regret that this travel experience was not your expectations and we look forward to hearing from you in order to expedite a favourable settlement of your claim.

Assuring you of our care and concern always,


With kind regards,

Ms. Deepa Kaimal
Supervisor - Customer Relations

Dear Mr. Tromans,

Thank you for your mail below !!

I have received all the attachments sent by you. Kindly allow me a few days to review them with the management and revert to you with our response.

Thank you once again and I hope we will be able to retain you as our loyal customer.


With kind regards,

Deepa Kaimal