The Super fast superb customer service at Phil Remit Limited, Earls Court London
Contents of a telephone conversation this morning.
Hello Good Morning, I just want to give you the details of a transaction for some money I deposited in your Barclays Knightsbridge Account this Morning.
Have you registered with us ?
Yes My husband already did that yesterday.
As you know I am giving you my reference number, meaning I already have registered with you.
Oh so you did ! we registered with Arnold.
( The customer services rep, then leaned over to ask Arnold if this was true)
Ok so give me the details of, what time did you deposit the money ? where did you deposit the money ?
Is it in Cash ? or bank transfer ?
I just told you, it was deposited in cash at the Barclays Bank.
Ok, so may I now give you the details of who I want the money transferred to ?
Before I can do this, I will need a copy of your passport !
Why do you need this ?
Because we have to ensure that the Money Laundering Act is covered.
Ok so I live xxxxx out of London, whats your address ?
You can send in a photo copy of your passport.
Ok so what about the money ?
Well on this occasion, I can let this go, but we will still need a copy of your passport.
Fine ok, we have sorted that out, so what about sending the money.
Well was it in cash ?
yes it was cash.
Where was it deposited ?
It was deposited in Barclays xxxx !
and what time was that ?
it was about xxxxx this morning !
Oh ok, so who is it going to ?
These are the details, its going to xxxxxxx at such and such a bank.
ok, so can you spell that for me ?
yes its xxxxxx
so then the customer services rep repeats it back....
Sender asks : When will it be receieved ?
this will be in 3-4 bank days.
Conversation ends, with a big phew, I dont do this again.
At end of conversation, Pete has walked to Bacolod City and delivered the money.
oh:
