16th of January... sent the bumf and our passports for Jet's residence card application.

29th of january.... Phone up to see if it is possible to have my passport back by March, as I need to get to Dublin for work.
After giving the details....
"We don't seem to have received the package, or if we did it hasn't been inputted into the computer system".... I would suggest you try phoning in a couple of weeks time...