That was me Pete we have had a few more run ins where the Wife had to write emails to complain of the complete mess they made of transactions to her brother, opening the wrong account and not knowing the services and products they sell.
I have encountered the can i help you sir? oh no you need to stand in the other queue which makes me laugh as this other counter clerk just sat and walked around while two customers just stood there.
Considering what was being inputed into the PC (im sure all the pc's can perform the same services) i would be pretty confident if they wrote down any passes or internal account codes i could have performed the transaction hardly rocket science.
I would write and complain to the customer service manager he should know what a poor service they show. I think i saw a while back Equitable PCI or one of the other main banks was opening in the UK (it was in one of the free phill papers and there was a website but it was still under construction when i visted)
Maybe if they get competion they might buck up there ideas, as the rate is less favourable for the remitter and account holder in the UK they might find they have to improve the service or see people move on and take the business else where.
