Originally Posted by robeth
ya, they need competition to be more effective bec i just called victoria branch yesterday (after a million attempts ) for a remittance and an old lady (voice saounds very old) was very nasty and rude on the phone and sounds like she was really doing a very big favour to me.
she asked millions of questions (which i understand for security reasons ) so i got fed up for i thought it will never end and said "i sent money every month and its never like this !" finally she did the transaction to my relief!
heavens! i dont know whats the £5 service charge for...to be treated like that...
Make sure you let them know of your bad experience. To often i notice people compailn about Phill companies on here. But never say anything but would of course do if it was Natwest or barclays for example.
I have noticed when dealing with phill owned or phill memebers of staff in a company they don't see to be able to handle complaints very well. one remittance company when i complained that the transfer had been delayed for two days replied well people don't normally mind
Well good for them let them waste their money.
If the customer service manager of PNB, everyday recieved reports of what a fiasco the procedure was (I fully respect what you say iain) but as they are a company why should i be persistent and patient?
They should serve you straight away if skilled members of staff are standing behind the counter. They should be able to speak both clear English english and Tagalog and not make basic mistakes. Why should i send emails which are ignored?
If any of us in our jobs made mistakes with others money in particular we would expect to be complained to and if a consistent pattern emerged we would expect to work out how to avoid the problem occuring ever again.
Even if you think the service is okish with flaws tell that company the flaws so they can work on iron them out.
Any manager, director or company owner wants to hear what people think is good and bad about the serivce why do you think companies spend so much on market research?
