Call centers is a business that is growing so fast in Phil right now. Overseas big companies sees Phil as a potential for outbound/inbound calls and it is now very strong to compete with India/Egypt.
I think there is a potential to do business on this area.
It needs a lot of planning and a very good investment.
'We dance in a circle and suppose, while the secret sits in the middle and knows'
R.F.
I have no doubt but have the major players got in already?Originally Posted by Peanutz
Quite an outlay i would think if your going to do call centre work for say the US.
You need lines that have very little down time, Investment in software and equipment. I would think also back up equipment, UPS.
As a student i worked in a very large call centre in the UK back in the 90's.
They had to keep redudant systems and networks phone and IT constantly ready which must have been a sigficant outlay.
The only other places i have seen do this are banks and trading floors for most companies having redundant spaces would be a concern.
I would have thought unless you got the investment ready now, in two to three years most of the call centres would be huge (i don't know just presuming)? As scale and spare capacity would be vital. Also as the recessions in alantic countries bites i would think prices will be squeezed big time. So ecomony in scale would develop.
Many companies like to work with companies with either iso or BSI standards particularly if Data security is important for either. My company would also audit you enviromentally and trust me the audits are very rigrous indeed.
If you were dealing with US companies many i would think would like a US office to deal with even if it is just a rented office with a receptionist sitting in it.
Not being difficult just what i can see from this issue. ood luck and can i have a job in a few years time please i speak english honest
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