Business ideas in Phil

[Peanutz]

What if we can put up a British-Phil company which speacilise with call center?
I mean, if some of you plan to retire in Phil in the next ten years, then what are you going to do when you are there?

Me and hubby is planning to retire in ten years. And I think we are still young and active by then to be able to build up a business and get our income from there...
These are just ideas of business that I think if planned right and you have the right people...it might work to success...

[joebloggs]

What if we can put up a British-Phil company which speacilise with call center?
I mean, if some of you plan to retire in Phil in the next ten years, then what are you going to do when you are there?

Me and hubby is planning to retire in ten years. And I think we are still young and active by then to be able to build up a business and get our income from there...
These are just ideas of business that I think if planned right and you have the right people...it might work to success...

having phoned PNB in london a couple of times, i really had a hard time understanding what the filipina was saying, and had to give the phone to the misses..

oh i had a couple of calls in the last 2wks, couldn't understand, who they wanted, what they wanted, and bingo after the 3rd time they called me, i worked it out, it was the calling card company asking about the calls we make to the phils

i don't think there is any chance of a uk company using the philippines as a call centre, i think many brits would struggle and get and like me put the phone down..

many companies already have gone back to uk only calls centres, becuase the customers were getting off.

i watched a tv program a couple of weeks ago, it said the next wave of call centres will be in south africa, they're cheap and they speak very good english.but even brits were still putting the phone down on them, because they didn't understand the local slang and lingo

[andypaul]

having phoned PNB in london a couple of times, i really had a hard time understanding what the filipina was saying, and had to give the phone to the misses..

oh i had a couple of calls in the last 2wks, couldn't understand, who they wanted, what they wanted, and bingo after the 3rd time they called me, i worked it out, it was the calling card company asking about the calls we make to the phils

i don't think there is any chance of a uk company using the philippines as a call centre, i think many brits would struggle and get and like me put the phone down..

many companies already have gone back to uk only calls centres, becuase the customers were getting off.

i watched a tv program a couple of weeks ago, it said the next wave of call centres will be in south africa, they're cheap and they speak very good english.but even brits were still putting the phone down on them, because they didn't understand the local slang and lingo

PNB please don't get me started on them. Funnily enough i had to ring them up at the CBI's office in London this week in the main lobby. After numerous attempts to get though speaking to two different operators telling me different things and them having to call me back three times we managed to get there. I doubt any british businessman who heard me in a busy foyer would want to hire them or deal with them

Only time i have had to use a phill call centre who said i should wait till midnight to see if a courier company might deliver but he was representing Amazon so a yankie company.

Its not just slang and lingo is it though Joe?

A few of the Redtops have done investigations where callcentres abroad mainly india were found to be very lax with data security.

Security and the enviroment are the two most important things to major international companies trust me. All the tenders we do tend to boil down to these to points as the clinchers nowdays.

If you can't provide clear procedures and show you have gained particulars standards you will not even get to tender.

I can think of banks, telephone companies,insurance companies, and directory services all who one fo their cores messages in adverts that we don't use overseas call centres.

Saying that many do and companies are still moving centres over there and outsourcing.
I deal with many outsourced server admins who all access remotely with a few bods in the UK to do the important stuff.

I know this one uses both Indian and Phill workers and is of a decent level imo.

If i was to start up in the call centre/IT outsourcing industry i would make sure i entered the support market for it rather than the call centre. Lease the equipment, service it, provide training, supply staff. Ensuring the company met exacting ISMS, Enviromental standards, and iso 9001:2000 and iso 1400:2004.

The call centre market is expanding but like all markets will reach saturation after a few years and then only the best will compete.