I have just recently had trouble with my Smart BB antenna.. I was not looking forward to speaking with customer service but I was really surprised how well it all went..I spoke with 2 agents a day apart and their English was easy to understand..They also understood me which is quite a task!Also, no offense to filipinos here in the UK (especially myself..lol) I haven't really heard of anyone who can converse in bristish english accordingly because they all seem to talk with a different sound making it hard for most brits to understand!!
This has NOT been my experience with Indian call centre agents..Ugghh