Remeber to not just moan on here the Wife has emailled and complained in person as they were clearly in the wrong and from what i read of the emails she cced me into they were very lax on data protection and very poor with regards to security which they were lucky the Wife didn't take further.
Phills and many Brits moan about a service but never bother complaining in a formal and pratical manner.
Lets hope they do have a battle to hold on to customers as it maybe the kick up the backside they need.
