Quote Originally Posted by hilda_danao View Post
Did you get the duplicate copy of WU send money form as well aside from the receipt? The mtcn in the receipt is only 8 digit but it's 10digits in the duplicate copy form. And you need to tell your receiver the 10digits. If you've done it correctly, then i think the problem is with WU either in your uk agent or agent where the money was first intended to be claimed.
Hi hilda_danao, I received a Western Union/Fexco "Send Money" form with a MTCN of 10 numbers.
I didn't get any other piece of paper from the agent.
This was my first time sending anything with Western Union and it has caused me a lot of grief. I am waiting for their reply to the investigation