Quote Originally Posted by andypaul View Post
Only problem with trusting what Western Union (or any company) tell you is they may cover there own backsides. But im sure as a group we could see though any spin they put on it for you.
Make sure you get a real person to inform you and its not an automated email.
I know of many people who have dealt with large companies customer services many are not actually part of the company and are a third party. Some of the answers you get will not be always the full picture.
How often do you ask one customer service person and they say one thing and then another when you ring to confirm tells you something else?

Do get any explantations confirmed by western union. You don't want some call centre bod causing massive aruguments just because they got the wrong end of the stick.


Hi andypaul,
I am dealing directly with Western Union and reminding them frequently on the urgency of this issue.
I am not sending any more money to my GF until this issue is resolved.
I feel it is prudent to ascertain the facts and find out the outcome first.
WU seem to be taking the whole thing seriously.
Of course what I am waiting for is a full explanation from WU.
Then I will be able to move on.
Of course sending any more money via WU depends on their verdict.
It looks like xoom is the way to go....