Quote Originally Posted by 22pilgrim View Post
Sounds nearly as bad as NatWest. After reading the post here I phoned NatWest told them that my wife & I were going to the Philippines for a month and asked them to make sure our cards were not blocked. Response was "we WILL block your card anyway". Been told by them that this WILL happen and we'll have to phone UK to get cards unblocked.
The daft thing is i have used my natwest card there in the past and nothing been said

Best to get though to card security i spoke to one of the credit cards security departments who actually do the montioring they were far more helpful than the idiots in customer service.

Natwests local branch customer service over the phone gave me some very incorrect and potentially costly incorrect advice when a card of my was cloned. The investigation report after i made a serious complaint said they were not trained to deal with such matters reading between the lines. The fact they compenstated me for this mistake out of court seem to show that it was one hell of a mistake.