I guess it depends on the area.
In london the system we had to use was different to others on here applying at the same time who simply poped into the local job centre.
I guess its due to the different populations and no simple easy to follow system for people as usual. The system actually changed while we were applying as with visas and everything else.
Way to many people in this country employed just to keep thinking up different policies
Im sure they will look in to a way to charge for it.