It's illegal in the UK to charge restocking fees.restocking fees
Keith - Administrator
Very true after having a bucthers at the DSR and what not not.
But it is legal it seems if bought as a business sale which i guess is where i have seen it mentioned.
Apparently all items sold as part of an auction say on ebay are not subject to the DSR unless you "buy it now".
a right old minefield buying on line or via the telephone.
Also worth knowing is one of the Wifes mates upgraded her phone with orange thinking she was getting the n95 8gb but recieved a n95. Orange no longer allow people to return phones unless faulty in store but because she bought via the phone she could return (this was after she was told on the pohne several times she couldn't, it was only when the wife asked me to look for a way for her to sort it out )
Heres the bit i found of use
The regulations give consumers an unconditional right to cancel an order. This is to allow the consumer the opportunity to examine the goods or consider the nature of a service.
If a consumer cancels an order, written notice must be given to you by:If you fail to provide consumers with written confirmation of all the required information, then the cancellation periods can be extended up to a maximum of three months and seven working days. If the missing information is provided during this time, then the cancellation period ends seven working days beginning with the day after the full written confirmation is received by the consumer.
- goods – seven working days from the day after that on which the goods are received by the consumer;
- services – seven working days from the day after that on which the consumer agrees to go ahead with the contract.
Where a contract is cancelled, the consumer must ensure that reasonable care is taken of any goods received and 'restore' them to you. This does not mean that they have to return them - unless you stipulate this in the contract - only that they make them available for you to collect.
You must refund the consumer's money as soon as possible and, at the latest, within 30 days of receiving the written notice of cancellation. The consumer may, at your discretion, be charged the direct cost of returning the goods, but you must tell them about this in the written information you give them.
If payment for the goods or services is under a related credit agreement, the consumer's cancellation notice also has the effect of cancelling the credit agreement.
don't know if your after one but last year i bought a Sony 30gig HD (hard drisk not high def) CCD 20optical zoom video camera for around £250......
Thinking of a HD video camera when they drop to £400
When you watch HD you think lovely.....after a few days it just looks the same as the old one, as your eyes & brain automatically adjust to concentrate on the main action rather than the pixel colouration.
Keith - Administrator
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