i think i must have phoned them

PNB is a good way, if the one way, they give a better rate and they have a fixed, lower handling fee than most if not everyone else.. i don't use anyone else, and i haven't since 2003

that tells you something

and b4 PNB, i could only really use, RBS International money transfer and they would charge me in usd and a handling fee of upto £40 back in 2000-20002