The Hong Kong MTR is superb, I will give you an example of the customer care/service, a couple of years back the island line experienced a five minute average delay in trains coming through for over 4 hours in a morning period. that evening on the local news the Chief Executive was on apologising to the people of Hong Kong for such a drastic failure!!!!! one day and only an average of five minutes late!!!!!!!, if that was most cities you might get a junior PR person or a couple of lnes in the next days paper. To be fair it is subsidised and Hong Kongs infrasrucure and geography means it is by far the easiest option to use to get o work.
