Quote Originally Posted by Gavanddal View Post
The person who dealt with my transaction last week didn't sound like she knew what she was doing or even that she could speak English.
The person I spoke to today when trying find out what happened and to put through the transaction again seemed much better and gave me the transaction number which I carefully wrote down. Let's hope it works this time. I would sign up for the online service but I've read on the forum what grief that can be.
I hope it gets sorted hopefully if people keep complaining the service will improve.