well it was more than 3 yrs ago
but i'm sure the reply i got was from the management one,
oh yes i got a reply, it was CC email to another manager, saying i wasn't having any luck with embassy staff, and could they help me out..
both guys had british names, and within a day my misses got a call from the embassy telling her to pick her visa's up..
it's finding and getting hold of the right person to make something happen, maybe i was just lucky, but i was really getting
..
