Problem with Abbey bank

[raindear26]

I already did this actually and fraud department told me it's not a fraud, and that I must contact Abbey which I did several times. :(

[joebloggs]

if they say its not fraud, then wheres your money gone, how was your money taken? atm machine, cheque, online banking ? they must know how and where the money went, cannot be that hard to trace the money..

if its been 8wks
write to the Financial Ombudsman Service, who will tell you whether they can help and, if so, how to proceed.

http://www.financial-ombudsman.org.uk/