Nationwide ATM Problem

[johncar54]

Sorry to be boring by repeating myself.

Last year I was in Penang. I failed to get the cash from an ATM which did not 'pay out.'

I contacted Nationwide and they immediately refunded the amount. As I was 'abroad' at the time they did even require the formal complaints form but accepted a faxed letter setting out details.

I don't see why you should make any claim on the bank where the ATM was. You are a customer of Nationwide, the money was 'lost' from that account not from an account with the ATM bank. As a Nationwide customer they have a duty to protect you.

Good luck.

[johncar54]

Ie the fact the user is a non UK resident and if the card is in their name.

I am not UK resident, for the past 20years. My registered address with the bank is in Spain. The resident in UK thing only applies to opening a new account, although, by writing to the CEO, I got a new credit card account last last as 'a special favour to a special customer' so it can be done.

I suggest you never lie to your bank, hide facts etc. If they find out you have, then you have destroyed your reputation.

[aposhark]

Sorry to be boring by repeating myself.

Last year I was in Penang. I failed to get the cash from an ATM which did not 'pay out.'

I contacted Nationwide and they immediately refunded the amount. As I was 'abroad' at the time they did even require the formal complaints form but accepted a faxed letter setting out details.

I don't see why you should make any claim on the bank where the ATM was. You are a customer of Nationwide, the money was 'lost' from that account not from an account with the ATM bank. As a Nationwide customer they have a duty to protect you.

Good luck.

Hi John,
I understand what you have typed, thanks, BUT the main difference is that my wife was using MY card.
I will contact the Nationwide if I don't get any success with the Phils bank.

Thanks again, you are never boring.
If any of us has problems, it is reassuring that other folk take the time to try to offer advice
That is why a forum like this is so valuable to all of us.
The phrase "I am not an island" is apt.

[johncar54]

Aposhark. Thanks for your comments.

One of my cards is with my wife's cousin in Phil. If he had a similar problem I would still contact Nationwide.

In passing I have told Nationwide that one of my cards is being so used and they did not question it. Mind you it was not the subject of the conversation and maybe the person to whom I was speaking was not fully aware.

Why don't you try contacting Nationwide, saying you are a potential customer and ask what would be their take on you giving a card to another trusted family member ?