How come you had no charges when I had every charge that they could think of under the sun?! Lol! Sounds like you were pretty lucky! It's now sat with them for over a week! I did phone DHL who couldn't really help much and just said that's what the customs charges are. There seems to be no-one that can help and say if it is correct or not. Who says/where does it say that you don't have to pay the freight or customs charge? I jVe already paid it as I seemed to have no choice. The courier company said if I don't pay it, then it will be sent back to me for a charge as much as the customs and VAT charges which would be pointless.

Quote Originally Posted by IanB View Post
did you send it with DHL? In which case I suggest you contact them immediately. There should be NO freight or insurance charges, only customs.

DHL attempted to deliver my package on Friday and failed. They didn't tell her, but she thought of going to their office anyway, and picked up the parcel on Monday. No charges to pay.

Customs offices across the world are corrupt so you might be getting caught up in something. As I said, contact DHL asap.