Finally the Agony is over.

[lastlid]

It might not be about the money, but they need to have it hammered home that they are merely paid public servants, and you (we.....all of us) are their employers

Yes. Heads should roll over this sort of thing and that includes the ECO's manager who should also be held responsible for the nonsense.

They had the opportunity to rectify their error at the reconsideration stage. But consciously and wilfully chose not to. No error there. For that they need a good thrashing.