HM Passport Office: How to Complain

[Steve.r]

Novie, when you fill out the new form online, 'it' supposedly then takes into account where you are from and where you are applying from and then give you a list of supporting document required. IF it is a new rule, then it should be clearly visible on their website, otherwise I call them out as liars and covering up their mistake as Rayna said.

Keep on top of it, don't let them get away with it. Because I complained, they let me have my second passport application for free.

[melovesengland]

Novie, when you fill out the new form online, 'it' supposedly then takes into account where you are from and where you are applying from and then give you a list of supporting document required. IF it is a new rule, then it should be clearly visible on their website, otherwise I call them out as liars and covering up their mistake as Rayna said.

Keep on top of it, don't let them get away with it. Because I complained, they let me have my second passport application for free.

we have sent an email to the email add graham provided, we also have contacted our mp through email and narrated what has happened. i have also filed a complaint on to their fill up form in their website.

i wont be giving up, i will make sure that someone will pay for misgandling my sons passport application. the stress we have received from them was unbelievable plus the examineer was not very helpful.

you are right steve, i even told the lady I spoke to that wednesday afternoon that if its new rules why the document hasnt come up on the list of requirements needed after we filled up the form? because in the first place why would i delay my sons application by not providing the documents needed? she couldnt answer.