HM Passport Office: How to Complain

[Steve.r]

I guess it's the new system, online as opposed to the old system. Both my other two children got their passports by us taking their documents to the British Embassy in Manila where they checked it all and sent it off to HongKong. Now everything is processed back in the UK, and you have to specify if you are applying from inside or outside the UK.
Quite obviously Novie's case has been mishandled and why they have said about sending documents to Bangkok to review is beyond me. It has nothing to do with Thailand. Clearly a cenomar is not required plus it was an application made from the UK. They really have messed up.
I hope our application goes ok, and yours Graham. I know there will be fireworks if we have problems.

[melovesengland]

I guess it's the new system, online as opposed to the old system. Both my other two children got their passports by us taking their documents to the British Embassy in Manila where they checked it all and sent it off to HongKong. Now everything is processed back in the UK, and you have to specify if you are applying from inside or outside the UK.
Quite obviously Novie's case has been mishandled and why they have said about sending documents to Bangkok to review is beyond me. It has nothing to do with Thailand. Clearly a cenomar is not required plus it was an application made from the UK. They really have messed up.
I hope our application goes ok, and yours Graham. I know there will be fireworks if we have problems.

thanks steve, i do hope so. i hope graham will get his passport back soon.