My wife did not get a receipt.
My wife did not get a receipt.
Ask the transaction history to where she opened an account,where ? and when? the withdrawal happens,i wish shes just nearby here so i can help her w/ no monkey business goin on,i remembered the story from western union b4,about her and his uncleOriginally Posted by aposhark
but the thing there is no one holding the atm and the pin except her
I remember that story, too.Ask the transaction history to where she opened an account,where ? and when? the withdrawal happens,i wish shes just nearby here so i can help her w/ no monkey business goin on,i remembered the story from western union b4,about her and his uncle
can she print a mini statment from the atm ,as you can in the uk ?
did she try and take all the money out in one go? maybe refused because she tried to withdraw more than was in the account ?.. but where is the money then
If it is her account in phil. she can ask a printed record from the branch she have the account with.Even if it is any form of account with atm card.She can ask transaction record anytime.can she print a mini statment from the atm ,as you can in the uk ?
did she try and take all the money out in one go? maybe refused because she tried to withdraw more than was in the account ?.. but where is the money then
She can withdraw the money in one go,coz metrobank machines maximum per withdrawal is 10 thousand pesos,Unlike other machines only 4 thousand pesos maximum per withdrawal..can she print a mini statment from the atm ,as you can in the uk ?
did she try and take all the money out in one go? maybe refused because she tried to withdraw more than was in the account ?.. but where is the money then
Hi Joe,can she print a mini statment from the atm ,as you can in the uk ?
did she try and take all the money out in one go? maybe refused because she tried to withdraw more than was in the account ?.. but where is the money then
I will ask her if she can print a mini statement.
The ATM machine told her it was "unavailable".
I think she cannot ask anything,like a mini statement you have said coz its not her atm card or not a bank in phil.that she is using..Unless at the time she did the transaction it gives receipt.I think you should be the one to get record from nationwide to show to phil bank whom the machine belongs to that theres a withdrawal tjhat have been pushed through on that time and date and its there machine used during that time, so can trace the history of that machine on that time and date..Usually your nationwide record will show there what bank and area she did it..So its a proof and bank in the phil will entertain her...Hi Joe,
I will ask her if she can print a mini statement.
The ATM machine told her it was "unavailable".
can she print a mini statment from the atm ,as you can in the uk ?
did she try and take all the money out in one go? maybe refused because she tried to withdraw more than was in the account ?.. but where is the money then
no you cant print mini statements. What you can do is ask your wife to talk to the general manager of that bank. They can trace the transactions of that account in their system. If it shows that the money was already cleared, then you have the guard (duty on that day) to verify and make an affidavit that that there was no money taken out.
from what card she withdrawn the money? is it an atm card from metro bank or she is using your debit card from nationwide?If it is an atm card from metro bank, she should approach the officer or any employees and report what have happened..just for a record, so if in case of tracing the transaction record will show if that machines dispatched cash on that transaction.Bank will know from transactions made on that machine.Usually bank will just take info about it and let you come back or call them for result.Sometimes they will give toll free numbers to call..like the atm center and somebody will take info too..then they will give with in 10 days for the result.If it turns that no money dispatch on that machine,they will credit back to the owners account the amount withdrawn.It happened to me before
i got it after 10 days credited back to my account.
It is important that your wife will remember what date and time it happened.What and where is the machine located. If it your debit card she used..try to get copy from nationwide that funds have been debited or withdrawn that day. and fax or send copy to your wife so she will show to metrobank where she complained.so that metrobank will now trace what happen to that transaction in that machine.
Hi gemini63,
Thanks for your comments.
I will see what the branch in the Phils comes up with.
I am not optimistic about the outcome though
Thanks for your reply.
Yes it was my Nationwide ATM card that she uses over there.
As somebody else mentioned on one of the above posts.....Thanks for your reply.
Yes it was my Nationwide ATM card that she uses over there.
She picked up the card from the ATM and waited for the cash, maybe after a few monutes the money wasn't forthcoming, she panicked and moved.....
A few minutes later some lucky bugger must have seen the dosh spewing out, picked it up and scarpered with it....
I had an experience in Cebu Waterfront Hotel, ATM located by the Duty Free outlet. It took nearly 5 minutes for the money to be dispensed.
Luckily I didn't move, but sent Jet to look for assistance.
I was too busy kicking the dastardly thing.
Hi aromulus
Think you may be rightShe picked up the card from the ATM and waited for the cash, maybe after a few monutes the money wasn't forthcoming, she panicked and moved.....
A few minutes later some lucky bugger must have seen the dosh spewing out, picked it up and scarpered with it....
Sorry to be boring by repeating myself.
Last year I was in Penang. I failed to get the cash from an ATM which did not 'pay out.'
I contacted Nationwide and they immediately refunded the amount. As I was 'abroad' at the time they did even require the formal complaints form but accepted a faxed letter setting out details.
I don't see why you should make any claim on the bank where the ATM was. You are a customer of Nationwide, the money was 'lost' from that account not from an account with the ATM bank. As a Nationwide customer they have a duty to protect you.
Good luck.
Ie the fact the user is a non UK resident and if the card is in their name.
I am not UK resident, for the past 20years. My registered address with the bank is in Spain. The resident in UK thing only applies to opening a new account, although, by writing to the CEO, I got a new credit card account last last as 'a special favour to a special customer' so it can be done.
I suggest you never lie to your bank, hide facts etc. If they find out you have, then you have destroyed your reputation.
Hi John,
I understand what you have typed, thanks, BUT the main difference is that my wife was using MY card.
I will contact the Nationwide if I don't get any success with the Phils bank.
Thanks again, you are never boring.
If any of us has problems, it is reassuring that other folk take the time to try to offer advice
That is why a forum like this is so valuable to all of us.
The phrase "I am not an island" is apt.
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