I suggest if you have an account with Nationwide, you contact them, as its your money which was fraudulently withdrawn. Demand a refund. The CEO'e email is Graham.Beale@nationwide.co.uk, I always start at the top !
Good luck. John
But double check nationwides t and c before putting your head in the lions mouth.
Ie the fact the user is a non uk resident and if the card is in their name.
The nationwide card is a good deal but like Mr admin says need to be wary of situations like this.
Oh lord why did you make so many clothes and shoe shops